Terms of Service

Last updated: June 6, 2026

These Terms of Service (“Terms”) govern your use of the website https://flexigripxwig.com (the “Site”), operated by FLEXIGRIP LIMITED (“we”, “us”, or “our”).By accessing or using the Site, you agree to be bound by these Terms.

1. Use of the Website

By using this Site, you represent that you are at least the age of majority in your jurisdiction. You agree not to use our products for any unlawful or unauthorized purpose or to violate any laws in your jurisdiction, including but not limited to copyright laws.

2. Products and Services

• Availability: All products are subject to availability. We reserve the right to limit quantities, refuse orders, or discontinue any product at any time.
• Hand-Crafted Nature: Our wigs are hand-crafted. While we strive for consistency, minor variations in color, density, lace placement, cap construction, and styling may occur and shall not be considered defects.
• Color and Display: We make every effort to display product colors and images as accurately as possible. However, we cannot guarantee that your device or monitor will display colors exactly as they appear in person.
• Product Care: Customers are responsible for following proper hair care, washing, styling, and maintenance instructions. Damage caused by improper care, bleaching, dyeing, chemical treatment, excessive heat, or alteration may not be eligible for return or refund.

3. Pricing and Payments

Prices are subject to change without notice. We shall not be liable to you or any third party for any price change, product update, or discontinuance.

Payments are processed through the payment methods available at checkout, which may include Shopify Payments, PayPal, credit card processors, or other supported third-party payment providers.Payments are processed in the currency shown at checkout unless otherwise specified. Any currency conversion fees charged by your bank or payment provider are the responsibility of the customer.

4. Orders and Billing Information

We reserve the right to refuse, cancel, or limit any order placed with us. These restrictions may include orders placed by or under the same customer account, payment method, billing address, or shipping address.

You agree to provide current, complete, and accurate purchase, billing, shipping, and contact information. If we need to change or cancel an order, we may attempt to notify you using the email address or contact information provided at checkout.

5. Shipping, Delivery, Taxes, and Duties

Shipping estimates are provided for convenience and are not guaranteed delivery dates. Delivery times may be affected by carrier delays, customs inspections, holidays, weather, remote-area handling, or other factors outside our control.

We aim to provide a simple checkout experience. For eligible orders and supported destinations, standard duties and taxes may be included or handled as part of the order total. However, customs rules vary by country or region, and any additional charges assessed by local authorities, carriers, or payment providers may be outside our control.

Please review our Shipping Policy for more details.

6. Returns and Refunds

Returns and refunds are subject to our Refund & Return Policy. Items must meet the eligibility requirements described in that policy, including hygiene and condition requirements for human hair products.

Unauthorized returns sent without prior approval may not be accepted.

7. Intellectual Property

All content on the Site, including logos, product names, images, videos, styling content, product descriptions, text, graphics, and other materials, is owned by or licensed to FLEXIGRIP LIMITED. Unauthorized use, copying, reproduction, distribution, or modification of any Site content is prohibited.

8. Third-Party Services

Our Site may include services, links, tools, payment methods, apps, or content provided by third parties. We are not responsible for third-party websites, services, policies, or practices. Your use of third-party services may be subject to their own terms and policies.

9. Limitation of Liability

To the fullest extent permitted by applicable law, FLEXIGRIP LIMITED, our directors, employees, service providers, partners, and affiliates shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from your use of the Site, Services, or products purchased through the Site.

10. Governing Law

These Terms and any separate agreements shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, unless otherwise required by applicable consumer protection laws in your place of residence.

11. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site after changes are posted means you accept the revised Terms.

12. Contact Information

Questions about these Terms of Service should be sent to:
support@flexigripxwig.com