Privacy Policy

Last updated: June 6, 2026

FLEXIGRIP LIMITED operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience. Our store is powered by Shopify, which helps us provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, make a purchase, create an account, contact us, or otherwise use our Services.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood how we collect, use, and disclose your information as described below.

Personal Information We Collect

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

• Contact information, such as your name, email address, phone number, billing address, and shipping address.
• Order and transaction information, including products viewed, added to cart, purchased, returned, exchanged, or canceled.
• Payment-related information, which is processed securely by Shopify and our third-party payment providers.
• Account information, such as your login details, account preferences, and saved settings.
• Device and usage information, such as your IP address, browser type, device identifiers, pages viewed, and how you interact with our website.
• Customer support information, such as messages, order inquiries, return requests, photos, or other information you choose to provide when contacting us.

How We Use Your Personal Information

We use your personal information to:

• Process payments and fulfill orders.
• Provide shipping, delivery, return, and customer support services.
• Communicate with you about your order, account, or inquiries.
• Improve our website, products, and customer experience.
• Send marketing communications, where permitted by law or with your consent.
• Detect, prevent, and investigate fraud, unauthorized transactions, security issues, or misuse of our Services.
• Comply with legal, tax, accounting, and regulatory obligations.

Sharing Your Personal Information

We may share your personal information with trusted service providers and partners who help us operate our business, including:

• Shopify, which hosts our store and helps provide ecommerce services.
• Payment processors and fraud prevention providers.
• Shipping, logistics, and fulfillment partners.
• Customer support, marketing, analytics, and advertising service providers.
• Professional advisors or authorities when required by law or necessary to protect our rights.

We do not sell your personal information in exchange for money. Depending on applicable privacy laws, certain advertising or analytics activities may be considered “sharing” of personal information, and you may have the right to opt out where required by law.

Relationship with Shopify

Our store is powered by Shopify. Shopify collects and processes personal information to help provide and improve the Services. To learn more about how Shopify handles personal information, please review Shopify’s Consumer Privacy Policy.

International Processing

Because we operate an online store and work with service providers, logistics partners, and technology platforms in different regions, your personal information may be processed or transferred outside your country or region of residence. When this happens, we take reasonable steps to protect your information in accordance with applicable privacy laws.

Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you. You may also have the right to opt out of certain uses of your personal information, including targeted advertising or data sharing where applicable.

To exercise your privacy rights, please contact us using the email address below.

Marketing Communications

If you receive marketing emails from us, you may unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us.

Security and Retention

We use reasonable security measures to help protect your personal information. However, no method of transmission or storage is 100% secure.

We retain personal information only for as long as necessary to provide our Services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Cookies and Tracking

We may use cookies and similar technologies to operate our website, remember your preferences, analyze site performance, and support marketing or advertising activities. You can manage cookie preferences through your browser settings or applicable privacy tools provided on our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or Services. The updated version will be posted on this page with a revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
support@flexigripxwig.com