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Refund policy

FLEXIGRIP - Refund & Return Policy

Last updated: January 17, 2026

Thank you for choosing FLEXIGRIP. We take pride in the quality of our 100% human hair products. If you are not completely satisfied with your purchase, we accept eligible returns within 30 days of delivery.

1. Eligibility for Returns

To ensure health, hygiene, and product quality standards, returned items must meet the following conditions:

  • The item must be unused, uninstalled, unwashed, and in its original condition.
  • The item must be returned in its original packaging with all tags intact.
  • The lace must be uncut, unaltered, and undamaged.
  • The product must not be bleached, dyed, permed, or chemically treated in any way.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Customized or specially modified products, including requests outside the standard options shown on the product page, such as special color, cap size, texture, or other personalized changes.
  • Items that have been washed, worn, installed, cut, altered, or damaged.
  • Clearance or “Final Sale” items.

3. Return Process

  1. Please contact us at support@flexigripxwig.com within 30 days of receiving your order.
  2. Please include your order number and clear photos of the item’s current condition, including the lace and packaging.
  3. Once your return request is approved, we will provide return instructions and the correct return address by email.
  4. Unauthorized returns sent back without prior approval may not be accepted.

4. Shipping Fees

  • Original shipping fees are non-refundable.
  • For returns due to personal reasons, such as change of mind or ordering the wrong item, customers are responsible for return shipping costs.
  • If the item is verified as defective or incorrect due to our error, FLEXIGRIP will cover the applicable return shipping cost.

5. Refunds

  • Once your return is received and inspected, we will notify you whether your refund has been approved.
  • If approved, your refund will be processed to your original payment method within 3–5 business days. Please note that your bank or payment provider may require additional time to post the refund to your account.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos or videos so we can review the issue promptly.

Contact Us

For any questions about returns or refunds, please contact us at:
support@flexigripxwig.com