Shipping & Delivery Policy

Last updated: January 20, 2026

Thank you for choosing FLEXIGRIP. We are committed to providing premium hair products with reliable shipping and a smooth delivery experience.

1. Order Processing Time

We strive for efficiency. Orders are typically processed within 24 hours, usually the same day or the next business day.

Please note that processing times may be extended during peak seasons, holidays, product restocks, or high order volume.

2. Shipping Destinations & Delivery Time

We work with trusted shipping partners, including FedEx, DHL, UPS, USPS, and local last-mile delivery carriers, depending on the destination and delivery route.

Estimated delivery time: 3–10 business days.

Many orders to major cities in the United States and Europe may arrive within 3–5 business days. Please allow up to 10–12 business days for remote areas, customs inspections, holidays, weather delays, carrier delays, or other delivery conditions outside our control.

3. Multi-Market Pricing & Currency

To provide a smoother shopping experience, our store may support local currency checkout, including USD, GBP, CAD, SAR, AED, and other supported currencies.

Product prices may vary by region due to currency settings, international logistics costs, taxes, duties, and premium handling fees for high-value items.

4. Shipping Terms & Restrictions

• No P.O. Boxes: We do not ship to P.O. Boxes, APO, or FPO addresses to ensure secure delivery.
• Signature Required: Some orders may require a signature upon delivery for security purposes.
• Address Accuracy: Customers are responsible for providing a correct and complete shipping address at checkout, including apartment, unit, building, or suite number when applicable.

If an order cannot be delivered due to an incorrect or incomplete address, additional reshipping fees may apply.

5. Taxes & Duties

We aim to make your shopping experience simple and transparent. For supported destinations, applicable standard duties and taxes may be included in the order total at checkout where available.

In most cases, customers do not need to pay additional delivery-related fees when receiving their order. However, customs policies and local tax rules may vary by destination. Any additional duties, taxes, import fees, or carrier charges assessed by local authorities are outside our control.

6. Shipping Fees

We offer free shipping to supported markets unless otherwise stated at checkout.

If your location is identified as a remote area by the carrier, or if special delivery handling is required, we may contact you before shipment.

7. Lost, Delayed, or Delivery Issues

If your package is delayed, missing, or marked as “Delivered” but cannot be located, please contact us within 48 hours at support@flexigripxwig.com.

We will help review the tracking record, delivery confirmation, and available carrier investigation options.

Please note that we are not responsible for packages lost due to incorrect addresses, refused delivery, unclaimed packages, or delivery issues caused by the customer or local carrier conditions.

Contact Us

For any shipping or delivery questions, please contact us at:
support@flexigripxwig.com