Privacy Policy
This Privacy Policy constitutes a legal agreement between you (“You,” “Your,” an individual who uses Flexigrip services) and Flexigrip
We understand that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Policy describes how Flexigrip and its affiliates collect and process your personal information through Flexigrip websites, applications, devices, products, and services that reference this Privacy Policy (collectively “Flexigrip Services”).
By using Flexigrip Services, you are consenting to the practices described in this Privacy Policy.
1. What Personal Information We Collect
Personal data means any information that can identify you, directly or indirectly. We collect personal information to provide and continuously improve Flexigrip Services..
Here are the types of information we gather:
- 1.1 Information You Give Us: We receive and store any information you provide when using Flexigrip Services. This includes, but is not limited to, your name, shipping and billing address, phone number, email address, payment information, and product reviews. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Flexigrip Services.
- 1.2 Automatic Information: We automatically collect certain information about your interactions with Flexigrip Services using cookies and similar technologies (e.g., device identifiers, pixel tags). This may include your IP address, browser and OS, pages viewed, and actions taken (such as products viewed or added to cart).
- 1.3 Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our shipping carriers, which we use to correct our records and deliver your next purchase more easily.
2. How We Use Your Personal Information
Lawful Bases (EEA/UK only).
Where GDPR/UK GDPR applies, we rely on the following legal bases:
- Contract – to process orders, deliver products, and provide customer support.
- Legal Obligation – to meet tax, accounting, and compliance requirements.
- Consent – for certain marketing or analytics cookies where required.
- Legitimate Interests – to prevent fraud, secure our services, and improve our offerings (balanced against your rights).
You may withdraw consent or object to processing based on legitimate interests at any time (see Your Rights).
3. Cookies & Similar Technologies
We use cookies and similar technologies to:
- recognize you when you sign in;
- keep items in your cart;
- measure and improve site performance;
- prevent fraud and secure our services.
Categories.
- Strictly Necessary (cannot be switched off)
- Preferences
- Analytics
- Advertising
You can manage preferences in your browser and (where available) via our cookie banner. Blocking cookies may affect core features such as Checkout.
Note on SMS data: if you opt in to text messaging, your opt-in data and consent are used only to deliver messages and are not sold or shared for third-party marketing.
Third Parties.
Approved providers (e.g., analytics, advertising networks, social media platforms) may set cookies when you interact with our services. We contractually require them to use data only to provide their services to us.n in.
4. How We Share Your Personal Information
Information about our customers is an important part of our business, and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below:
- Service Providers (order fulfillment, delivery, payments, analytics, customer support) under confidentiality and data-protection obligations;
- Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information is generally one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy.
- Protection of Flexigrip and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce our Terms and Conditions; or protect the rights, property, or safety of Flexigrip, our users, or others.
- With Your Consent: Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.
5. Your Rights
We take reasonable steps to ensure your personal data is accurate, complete, and up-to-date. Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete the personal data we have collected.
- Object to or restrict the further processing of your personal data.
- Receive your personal data in a structured and standard format.
- Lodge a complaint with the competent data protection authority.
To exercise your rights, please contact us. We will respond to your request in a reasonable timeframe, and in any event within 30 days.
6. Children’s Privacy
Our services are intended for adults. We do not knowingly collect, use, or disclose data from children under the age of 16. If you become aware that a child under 16 has provided us with personal data, please contact us immediately, and we will take steps to delete such data as soon as possible.
7.Information Security & Data Retention
We protect personal information through administrative, technical, and physical safeguards, including encryption in transit, access controls, and regular monitoring.
Data Retention.
We retain personal information only as long as necessary for the purposes described in this Policy—typically for the duration of your account/transaction plus the period required by tax, accounting, or legal obligations (generally 6–7 years for order records), unless a longer retention is required or permitted by law. After that, we delete or anonymize the data.
International Transfers.
Your information may be processed in countries outside your residence (e.g., China, the United States). Where required, we rely on appropriate transfer mechanisms, such as the EU Standard Contractual Clauses (SCCs), and implement additional safeguards.
8. State-Specific Privacy Disclosures
This Privacy Policy is intended to provide the disclosures required by state laws such as the California Privacy Rights Act (CPRA), Colorado Privacy Act (CPA), and Virginia Consumer Data Protection Act (VCDPA).
We are always working to comply with these laws and will update our processes and this policy as needed.
Flexigrip also complies with the EU General Data Protection Regulation (GDPR) regarding the processing of personal data of customers in the European Economic Area (EEA).
Depending on your location, you may have additional rights under applicable state or regional data protection laws. These may include the right to access, correct, delete, or restrict the use of your personal data, as well as the right to data portability and to opt out of certain data sharing practices.
To exercise these rights, please contact us via the channels listed in the “Contact Us” section below. We will review and respond to your request within a reasonable timeframe and in accordance with applicable law.
9. Changes to This Privacy Policy
Our business evolves continuously, and therefore, this Privacy Policy may also change from time to time.
We may update this Privacy Policy periodically to reflect changes in our practices, new technologies, or applicable legal requirements.
Whenever we make material changes, we will post the updated version on this page and revise the “Last Updated” date at the bottom of this policy.
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal information.
Your continued use of Flexigrip Services after the effective date of any updates constitutes your acceptance of those changes.
10.Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:
Data Controller: FLEXIGRIP LIMITED (Hong Kong SAR)
Incorporated in Hong Kong SAR under the Companies Ordinance (Chapter 622)
Company Registration Number: 79038743
Date of Incorporation: 28 October 2025
Registered Office: Hong Kong Special Administrative Region
Email: support@flexigripxwig.com
WhatsApp: +86 153 4374 8728