Privacy Policy
This Privacy Policy constitutes a legal agreement between you (“You,” “Your,” an individual who uses Flexigrip services) and Flexigrip
We understand that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Policy describes how Flexigrip and its affiliates collect and process your personal information through Flexigrip websites, applications, devices, products, and services that reference this Privacy Policy (collectively “Flexigrip Services”).
By using Flexigrip Services, you are consenting to the practices described in this Privacy Policy.
1. What Personal Information We Collect
Personal data means any information that can be used to identify you, directly or indirectly. We collect your personal information in order to provide and continually improve our products and services.
Here are the types of information we gather:
- 1.1 Information You Give Us: We receive and store any information you provide when using Flexigrip Services. This includes, but is not limited to, your name, shipping and billing address, phone number, email address, payment information, and product reviews. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Flexigrip Services.
- 1.2 Automatic Information: We automatically collect and store certain types of information about your use of Flexigrip Services, including your interaction with content and services. Like many websites, we use “cookies” and other unique identifiers to obtain certain types of information when your web browser or device accesses Flexigrip Services. This may include your IP address, browser type, operating system, and browsing behavior (such as products viewed and pages visited).
- 1.3 Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our shipping carriers, which we use to correct our records and deliver your next purchase more easily.
2. How We Use Your Personal Information
We use your personal information to operate, provide, develop, and improve the products and services we offer. These purposes include:
- Purchase and Delivery: To take and handle orders, deliver products, process payments, and communicate with you about orders, products, services, and promotional offers.
- Service Improvement: To provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of Flexigrip Services.
- Recommendations and Personalization: To recommend features and products that might be of interest to you, identify your preferences, and personalize your experience.
- Legal Compliance: In certain cases, we have a legal obligation to collect and process your personal information.
- Fraud Prevention and Credit Risks: To prevent and detect fraud and abuse in order to protect the security of our customers, Flexigrip, and others.
3. Cookies and Other Identifiers
A cookie is a small piece of text sent to your browser by a website you visit. It helps the site remember information about your visit, which can make it easier to visit the site again and make the site more useful to you.
We use cookies to:
- Recognize you when you sign in.
- Keep track of items stored in your shopping cart.
- Conduct research and diagnostics to improve our content, products, and services.
- Prevent fraudulent activity.
- The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Approved third parties, such as search engines, analytics providers, social media networks, and advertising companies, may also set cookies when you interact with our services.
You can manage browser cookies through your browser’s settings. However, if you block our cookies, you may not be able to add items to your Shopping Cart, proceed to Checkout, or use any Flexigrip Services that require you to sign in.
4. How We Share Your Personal Information
Information about our customers is an important part of our business, and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below:
- Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending emails, analyzing data, providing marketing assistance, processing payments, and providing customer service. They have access to personal information needed to perform their functions but may not use it for other purposes.
- Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information is generally one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy.
- Protection of Flexigrip and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce our Terms and Conditions; or protect the rights, property, or safety of Flexigrip, our users, or others.
- With Your Consent: Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.
5. Your Rights
We take reasonable steps to ensure your personal data is accurate, complete, and up-to-date. Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete the personal data we have collected.
- Object to or restrict the further processing of your personal data.
- Receive your personal data in a structured and standard format.
- Lodge a complaint with the competent data protection authority.
To exercise your rights, please contact us. We will respond to your request in a reasonable timeframe, and in any event within 30 days.
6. Children’s Privacy
Our services are intended for adults. We do not knowingly collect, use, or disclose data from children under the age of 16. If you become aware that a child under 16 has provided us with personal data, please contact us immediately, and we will take steps to delete such data as soon as possible.
7. Information Security
We work to protect the security of your personal information during transmission by using encryption protocols. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. It is important for you to protect against unauthorized access to your password and to your computers and devices. Be sure to sign off when you finish using a shared computer.
8. State-Specific Privacy Disclosures
This Privacy Policy is intended to provide the disclosures required by state laws such as the California Privacy Rights Act (CPRA), Colorado Privacy Act (CPA), and Virginia Consumer Data Protection Act (VCDPA). We are always working to comply with these laws and will update our processes and this policy as needed.
9. Changes to This Privacy Policy
Our business changes constantly, and our Privacy Policy will change also. We may periodically change this Privacy Policy to keep pace with new technologies, industry practices, and regulatory requirements. Your continued use of Flexigrip Services after the effective date of the revised Privacy Policy means that you accept the changes.
10. Contact Us
If you have any questions or concerns regarding our Privacy Policy or its implementation, you can reach us at:
support@flexigrip.com
Last Updated: Jan 8, 2025